CUSTOMER CARE
Have any questions or concerns ? We’re always ready to help! Call us at 1-306-954-3590 or send us an email at watukoheadgear01@gmail.com
Watuko Headgear Bamboo products will maintain their special qualities when washed in cold to warm water (up to 40 degrees Celsius) with a gentle detergent, free of bleach. You may want to use a gentle cycle for some garments. If necessary, bamboo fabrics can be dried in a clothes dryer on the cool setting. Our textiles have not been pre-shrunk prior to making our headwear products so warm dryer for 10 minutes then hung to dry is best to avoid over-shrinkage.
We have a customer satisfaction money-back guarantee*
Contact us if you are not completely satisfied with your purchase,
For your convenience, please see the Frequently asked questions (FAQ) below.
*Returns from specials, flash sales, and/or non-web orders may be subject to different policies.
FAQ
Curb Side Pick up 10 minutes South of Saskatoon off the Regina HWY.
Monday- Friday 9:00 AM - 4:00 PM
We will email you when your order is ready for pick up with details of our location. Currently 3-6 business days from placing your order.
What are your shipping rates?
We ship Monday-Friday with Canada Post from our Headquarters in Saskatchewan, Canada.
Canada Shipping Rates:
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Orders received by 3 p.m. CST ship the same day. Orders received after 3 p.m. CST will ship the next business day.
SUMMER SPECIAL: FREE SHIPPING
ON ORDERS OVER $200.00
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In Canada $3.95- 24.95 for Canada Post shipping (7-10 business days), depending on weight and measurements.
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$18.50-Plus for Priority Mail Shipping (3-5 business days)
Please contact us for shipping costs prior to orders for deliveries outside Canada. and the USA
Do we provide International delivery?
Yes, additional shipping rates will apply to shipping outside of Canada.
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Orders received by 3 p.m. CST ship the same day. Orders received after 3 p.m. CST will ship the next business day.
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To the USA $8.00- $Plus Canada Post shipping (7-10 business days), depending on weight and quantity.
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$24.99 plus for Priority Mail Shipping (1-3 business days)
Please contact us for shipping costs prior to orders for deliveries outside the USA. Shipper may be liable for duties & fees upon delivery.
What is your returns policy?
Returns must be postmarked within 15 days of purchase.
Please contact us at watukoheadgear01@gmail.com regarding returns and describe the problem or issue with the product. Requests for refund or exchange must be accompanied by the original receipt or detailed order information. Refunds will be issued in the same form as the original payment within 30 days of date returned.
Shipping charges are not refundable.
Please note: For hygiene and safety purposes, Face Masks are cannot be returned.
What if my item is damaged?
If an item was damaged or defective when received please promply call us at 1-306-954-3590 or email watukoheadgear01@gmail.com
We will need the following information:
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Your order number, name, and date of purchase.
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A detailed description of the damage or defect
We do not handle damages or defects from retail locations. Please instead contact the retailer if not purchased online.
How do I return an item?
Please contact us at watukoheadgear01@gmail.com regarding returns and describe the problem or issue with the product. After we have responded to you with a return Authorization number, you may pack the item(s) in the original product packaging, or similar. Include a copy of the receipt/packing slip, or the following information:
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Your name and billing address
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The name of the person who placed the order
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The original purchase price and approximate date of purchase
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The reason for your return or exchange request
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Other important details, if available
Ship your package to us at the address that we will provide you via email. It is recommended that you use a trackable shipping method. All return shipping charges must be prepaid. Shipping charges both to and from are non-refundable. Once we receive your package we will promptly process an exchange or issue a refund based on the original price of the item and in accordance with this policy.
ANY CUSTOM PRODUCTS are non-refundable.